Customer support is a free service that is provided “AS IS”. Your theme purchase includes access to our customer support forum. We only provide support through our support forum and documentation, not via e-mail, private message or Twitter. We do not provide support for general WordPress and theme customization questions. However, if you need specific help with theme installation and settings, please contact us via the customer support forum. We usually answer questions once a day, Monday to Friday, so you will most likely get an answer within 24 hours on working days.
We also reserve the right to not to provide support in the following cases:
- The theme has been modified by the customer
- Aggressive behavior
Thank you for your understanding, and we hope to continue providing you with high-quality WordPress themes in the future.